FAQ — Ruff Repairs Frankfort KY | Phone, Laptop & Computer Repair

Question 1

Where is Ruff Repairs located?

Accepted Answer

Ruff Repairs is a mobile repair business serving Frankfort, Kentucky and the surrounding area. We come to you — call us at (502) 330-1061 to schedule a repair at your location.

Question 2

What are your hours?

Accepted Answer

We're open Tuesday through Thursday from 11:00 AM to 5:00 PM, and Friday through Saturday from 12:00 PM to 4:00 PM. We are closed on Sunday and Monday.

Question 3

How do I contact Ruff Repairs?

Accepted Answer

You can call or text us at (502) 330-1061, or email us at repairsruff@gmail.com. You can also fill out the contact form on our website and we'll get back to you quickly.

Question 4

Do I need an appointment?

Accepted Answer

Yes — since we're a mobile repair business, we schedule all repairs in advance. Call or text us at (502) 330-1061 to book a time and we'll come to you.

Question 5

What areas do you serve?

Accepted Answer

We serve Louisville, Frankfort, Georgetown, Shelbyville, and Lawrenceburg, Kentucky — plus the surrounding areas in between. We're a mobile repair service, so we come to you wherever you are in our coverage zone. Not sure if we reach you? Just call or text (502) 330-1061.

Question 6

How much does a repair cost?

Accepted Answer

All repairs start at a minimum of $75. The exact price depends on the device, the type of repair, and the parts required. We always give you a quote before starting any work — no surprises.

Question 7

Do you charge for diagnostics?

Accepted Answer

No. Diagnostics are completely free on every device. We'll assess what's wrong and give you a quote at no charge.

Question 8

What is your no-fix-no-fee guarantee?

Accepted Answer

If we can't fix your device, you don't pay. It's that simple. We believe in honest, transparent service — you only pay when your repair is successful.

Question 9

Do you offer same-day repairs?

Accepted Answer

Yes, many repairs can be completed the same day, depending on the issue and parts availability. Common repairs like screen replacements and battery swaps are often done same-day. Call us to confirm availability.

Question 10

What payment methods do you accept?

Accepted Answer

We accept cash, credit cards, and debit cards.

Question 11

What devices do you repair?

Accepted Answer

We specialize in mobile device repair — phones (iPhone, Android, Samsung, Google Pixel, and more) and tablets (iPad and Android). We also repair laptops, desktop computers, and game consoles (PlayStation, Xbox, Nintendo Switch), plus extras and upgrades like RAM and SSD installs.

Question 12

Do you fix iPhones?

Accepted Answer

Yes, we repair all iPhone models. Common iPhone repairs include cracked screen replacement, battery replacement, charging port repair, and water damage recovery.

Question 13

Do you fix Samsung phones?

Accepted Answer

Yes, we repair Samsung Galaxy phones and other Android devices. We handle screen replacements, battery swaps, charging issues, and more.

Question 14

Can you fix a cracked screen?

Accepted Answer

Yes, screen replacement is one of our most common repairs. We fix cracked screens on phones, tablets, and laptops. Many screen repairs are completed the same day.

Question 15

Do you do laptop repairs?

Accepted Answer

Yes. We repair laptops for all major brands including Apple MacBook, Dell, HP, Lenovo, ASUS, and more. Services include screen replacement, keyboard repair, hardware diagnostics, OS reinstall, virus removal, and performance tune-ups.

Question 16

Can you recover data from a broken device?

Accepted Answer

In many cases, yes. Data recovery is one of our services for phones and computers. If your device won't turn on or has a damaged storage drive, contact us and we'll assess whether recovery is possible.

Question 17

Do you repair game consoles?

Accepted Answer

Yes, we repair PlayStation, Xbox, and Nintendo Switch consoles. Common issues include HDMI port repair, disc drive problems, overheating, and power issues.

Question 18

Can you remove a virus from my computer?

Accepted Answer

Yes. Virus and malware removal is one of our most requested computer repair services. We'll clean your system, remove threats, and help protect it going forward.

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